Terms and Conditions of Sale

1. Purpose

Ouvella lets you create an interactive digital surprise (the “gift”), accessible via a link and a QR code. It can open directly or be protected by a secret word, at the buyer’s choice. These Terms and Conditions of Sale govern the sale of this service by Lynad, the publisher of Ouvella (full details in the legal notice).

2. Price

The price is €9.99 including tax per gift and €14.99 including tax per surprise calendar (Advent calendar or countdown) or group card (leaving party, birthday, new baby…), with no subscription. The applicable price is the one shown at the time of the order.

3. Order and payment

Payment is made online, in Stripe’s secure payment form built into the site (or, if it cannot be displayed, on Stripe’s payment page). Accepted methods: card, Apple Pay, Google Pay, PayPal and Link, depending on what Stripe offers for your device and country. The gift is generated immediately after payment is confirmed.

4. Delivery

The gift is digital content delivered immediately: after payment, you get the gift link, the QR code, and a private management link (also sent by email).

5. Right of withdrawal

Since the gift is digital content supplied immediately, by confirming your order and checking the consent box you acknowledge that you waive your right of withdrawal once performance has begun with your agreement (Article L221-28 of the French Consumer Code).

6. Editing and deactivation

After purchase, you can edit the content, replace a photo or the music, change the secret word, and disable or permanently delete the gift at any time from your private management link.

7. Availability

The gift stays online for at least 5 years, unless you disable or delete it.

You are responsible for the content you add to a gift or a group card (text, photos, voice recordings, music, links); the same goes for each signer of a group card. You warrant that you hold the necessary rights and have the consent of anyone recognisable in the photos or recordings.

Illegal content is prohibited, in particular: incitement to hatred or violence, harassment or threats, child sexual abuse material, invasion of privacy or of image rights (a person’s photo or voice shared without their consent), infringement (music, photos or text you do not hold the rights to), scams or phishing.

Ouvella does not review content before it goes online. If content that is manifestly illegal or breaks these rules is reported to us, we may remove it or disable the gift or card concerned. We inform the person concerned of our decision and the reason for it, unless the law prevents us from doing so, and they can challenge it by writing to us at contact@ouvella.com.

Reporting content: you can report content you consider illegal (for example a photo of you published without your consent), even if you are not a customer, by writing to contact@ouvella.com with: the link to the gift or card, the content concerned, why you consider it illegal, your name and email address (optional for child sexual abuse material), and a sentence confirming that your report is made in good faith. We acknowledge receipt of your report, review it carefully and reply within 7 days at most, sooner if the content seriously harms someone.

9. Legal guarantees

You benefit from the legal guarantee of conformity applicable to digital content and services (Article L224-25-1 et seq. of the French Consumer Code) and, where applicable, the warranty against hidden defects. To invoke either: contact@ouvella.com.

10. Complaints and disputes

For any complaint, please write to us first at contact@ouvella.com: we will look for an amicable solution with you.

The reviews shown on Ouvella are written by buyers, after their order, from their private management link. They are given without any compensation: no discount, no gift, no payment.

Every review is read before publication, within one month at most after it is sent, and is only published with its author’s consent, under the first name or nickname they chose, with their rating, the gift’s occasion and the month of the review.

A review is refused or removed if it contains insulting, discriminatory or illegal remarks or other people’s personal data, if it is not about Ouvella or the gift, if it is promotional, if it comes from someone linked to Ouvella or if it does not match a paid order. A review is never refused because it is negative. If your review is refused, we write to you to tell you why.

Reviews are shown from newest to oldest; each page shows the most recent reviews of the product it presents. The average rating is calculated on the rated reviews shown and only appears from 3 rated reviews. A review stays published for 5 years at most, or less if its author asks for it to be removed by writing to contact@ouvella.com, where you can also dispute a review.

12. Support

For any question or complaint: contact@ouvella.com.